Our company is right here to support customers throughout these times

Our company is right here to support customers throughout these times

Virgin Money understands that peoples’ things changes; it’s also possible to sense financial hardships due to jobless, burns off, infection, a natural crisis, or any other unanticipated impact on your children earnings and you will/or expenses.

If you are concerned about debt condition and you may feel that you’re battling otherwise can get be unable to fulfill your financial obligations, we might have the ability to aid you.

How do we let?

In the event your economic affairs have changed and you’re incapable of spend your account(s), you could potentially consult direction because of the finishing our very own On the internet Hardship Form. Please be sure you gain access to the fresh new cellular count you have got inserted with us. A password could be provided for confirm your identity one which just can be follow the application.

Excite likewise have details about your revenue, expenses and possessions easily accessible before you could commence the application. When you start filling in your information, make an effort to finish the software as you will become not able to save yourself and you will go back to the proper execution on an afterwards stage.

If you’re unable to accessibility the net Difficulty Application, you could incorporate by the downloading a copy of one’s PDF Hardship Application form and you will emailing in order to us within or upload in order to united states in the PO Package 3453 Questionnaire NSW 2001.

  • Citigroup Pty Ltd ABN 88 004 325 080 (“Citibank”) AFSL/Australian credit permit 238098 ‘s the borrowing supplier and you will issuer off the fresh Virgin Money Mastercard. If you keep most other Citigroup Credit cards, Able Borrowing from the bank, Personal loan device (s) as well as mate facts your own request for pecuniary hardship recommendations might possibly be applied to all of your current membership.
  • Whenever we have received your own done form, one of our agents commonly get in touch with one talk about your situation and you will alternatives which might be offered to help you.
  • You are not required to promote support documents at the time you submit the job. We’ll show if we want supporting documents, for example however restricted to Lender Comments, proof of money and you will/or scientific certificate.
  • If you’ve been or continue to be spending money on insurance rates with the your own Charge card membership(s) you happen to be permitted claim toward insurance company. Your account declaration have a tendency to indicate the name of your own insurance carrier you must get in touch with. Plans wouldn’t prevent you against trying to get financial hardship advice for people who still require it.
  • Since that time i discovered the demand that you need monetary adversity guidelines and from inside the process including the go out you’re on an approved system, the repayment background was claimed because ‘blank’ to your credit bureaus. This will be important routine whenever reporting to have users experiencing financial hardship.
  • Your own card / account are frozen since that time we receive the application having difficulty assistance, and in case recognized, within the entire months you are on pecuniary hardship. Power to transact article debt Adversity guidance depends on your own card or account standing.

Currently used?

If we discover your application, our very own Monetaray hardship Group will evaluate the job to choose qualifications and you will options, and can contact one to discuss the second measures.

During this time, in case the https://paydayloanssolution.org/installment-loans-in/ things transform or you should mention the job you could get in touch with the Monetaray hardship Cluster on the 1800 255 304 off 9am-9pm, Monday – Friday (Sydney time) but social vacations.

Support Data

You are not expected to promote support files at that time your fill out the job. We shall inform you when we want supporting data files.

E mail us

If you prefer further information on how we could possibly become able to aid you if you are experiencing economic issue in conference your own duties, or would want advice about doing a software, please e mail us into 1800 255 304 Monday so you can Friday off 9am so you can 9pm AEST, leaving out public holidays.

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